Responsive recruiter

Benefits:

Incentive Award Trips
Bonus based on performance
Company parties
Competitive salary
Donation matching
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Tuition assistance

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses
Paid training
Paid Time Off

Job Summary
The Customer Loyalty Specialist partners with the Agency Owner to establish and implement the systems, processes, and operations to build agency customer loyalty. Monitors and measures the effectiveness of agency loyalty initiatives, in addition to satisfaction efforts, across all agency branches.

Responsibilities

Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer
Partners with the agency owner to solidify the strategy that educates and sets customer expectations
Monitors the customers’ needs to ensure that the agency exceeds their expectations
Establishes processes for onboarding new and transfer customers
Assists agency owner in achieving agency customer loyalty and satisfaction goals
Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)
Creates and implements loyalty Social Media Content Outreach
Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship
Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis

Qualifications

Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Proficient in metrics and analytics
Ability to coach others

Compensation: $10.00 - $14.00 per hour

Join Our Team. Bring Your Dreams.

We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.

Team Member Career

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

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Property/Casualty, and/or Life licenses are required to sell. Do you currently hold any of these licenses?*

Not all of our customers speak English. To provide exceptional customer service, we value bilingual employees who are able to speak with customers in their own language. Are you fluent in any language in addition to English?*

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I was referred to this position by a current employee

Who referred you?

Benefits of working as an Independent Insurance Agent

Opportunity to Become an Agency Owner

Continuous Development

Outstanding earnings potential

Learn The Business From The Ground Up

Make a positive impact

Inspire, protect and restore the dreams of people around you

Spaulding & Associates, LLC